5 Best Chatbot Platforms in 2021

Dec 9, 2020 | Tools | 0 comments

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Are you ready to increase your conversions? Then it’s time to build chatbots using the best chatbot platform for 2021!

In this era of personalized marketing, chatbots can provide round-the-clock communication between brands and customers. They can assist people looking for information about your brand and what products or services you are offering. Chatbots can conduct conversations with people and guide them through the marketing funnel without human intervention.

The ability of chatbots to assist customers and sell products or services anytime makes them very appealing for businesses to acquire. They have the staying power and cheaper to use compared to hiring people for customer service.

Chatbots are perfect for a business that runs on autopilot. I suggest you check out our 4 Hour Agency course if you’d like to know more about this kind of business.

What is a chatbot?

A chatbot is an artificial intelligence (AI) program that conducts a conversation with people through text or text-to-speech method. It can chat with a user in natural language through messaging applications to provide assistance or information about a brand. Chatbots can communicate like a customer service person. They can keep people engaged, collect their details, and turn them into buying customers.

Chatbots are created with chatbot builders to provide tailored responses and content to customer’s queries and concerns. They add value to content marketing and create more personalized experiences for customers.

How to choose the best chatbot platform for your business?

There are lots of chatbot builders in the market today. Each of them is claiming to be the best chatbot for a website or the best free chatbot builder. Unfortunately, not all chatbot platforms will meet your specific requirements and save you time and energy at the same time.

There are certain factors to consider when choosing the best chatbot platform for your needs. And these are:

  1. The purpose and functionalities of your chatbot
  2. The type of chatbot that you want (button-based, keyword recognition-based, or contextual chatbot)
  3. The budget you will spend on setting up the chatbot.

Here are five of the best chatbot platforms in 2021 to build your first bot.

1. ManyChat

ManyChat is a user-friendly chatbot platform for creating Facebook Messenger chatbots. Its drag and drop builder help you create a bot even if you’re just a beginner. It comes with tools to grow your audience and enables you to transmit your messages simultaneously to all your subscribers.

Best Chatbot Platform - ManyChat

With ManyChat, you can automate and combine Facebook Messenger and SMS marketing to grow your business. You can build a bot in minutes by using a business-specific template or customize your own using the drag and drop interface.

One of the best chatbot platforms for 2021, ManyChat is specially designed for sales and marketing. You can create a chatbot to help you capture contact details, nurture leads, build relationships, book appointments, and sell products or services.

Also the best free chatbot builder for entrepreneurs with a small budget, ManyChat has a forever free plan that gives you access to the following features.

  • Unlimited subscribers
  • Basic quick-start templates
  • Two drip sequences
  • Audience segmentation (10 Tags)
  • Four growth tools
  • Visual flow builder
  • Rich media conversations
  • Unlimited broadcasts
  • Landing pages and widgets

If you’re an affiliate marketer, blogger, online course instructor, freelancer, or a professional offering consulting service, ManyChat is the best chatbot app for you. You can sign up for free and upgrade to the Pro plan with its advanced features ($10/month) when you’re ready to scale your business.

2. Chatfuel

Another easy-to-use bot builder for Facebook Messenger, Chatfuel lets you build a chatbot without coding skills. It offers different design tools to make the chatbots that you like. Be it a personal avatar, an event assistant, or a customer advisor.

Best Chatbot Platform - Chatfuel

One of the best free chatbot apps these days, Chatfuel can build chatbots that collect user’s information and add them to your database. By having a chatbot with this ability, list building is a breeze.

The paid version pricing starts at $15 per month for unlimited users. It offers the following features:

  • Full-featured bot
  • Multiple teammate access and administrative controls
  • A/B testing
  • Conversation handover from Messenger to other Facebook apps
  • Messenger cart reminders
  • Precise targeting with Facebook Ads
  • Priority customer support
  • Access to Pro Community

Like ManyChat, Chatfuel has a free version that gives you access to the best free chatbot building features to build your bot. The free version is limited to 50 users and lets you make a chatbot using the essential tools to automate your Facebook Messenger inbox.

Chatfuel is a great option for agencies and eCommerce entrepreneurs who want to build the best chatbots in 2021.

3. MobileMonkey

Non-technical people would find the chatbot builder MobileMonkey easy to use. MobileMonkey is a chatbot app for Facebook Messenger that specializes in connecting your bot with your marketing stack. These include your drip marketing and ad campaigns.

Best Chatbot Platform - MobileMonkey

With this platform, you can use various lead generation tools such as broadcast messages, chat blasts, and list building to intensify marketing efforts. Though you can automate customer service, you can easily override it to enter the conversation anytime you want.

Another best free chatbot for individual entrepreneurs and startups, MobileMonkey offers unlimited contacts but limited features. To get access to analytics, Facebook Ads, and integrations, you need to subscribe to the Unicorn plan that ranges from $29.25 – $39 per month.

Other key features included in the plan are:

  • Chat blaster
  • Drip campaigns
  • SMS tools
  • Scheduled sends
  • MobileMonkey API
  • Zapier integration
  • Facebook Ads
  • Bot analytics
  • Advanced website chat settings
  • Automatic follow-up
  • Email and live chat support

In addition to the Free Forever Edition, you can also take MobileMonkey for a spin by signing up for a free trial.

4. Tidio

If you want to build a chatbot for free for your website and Facebook Messenger, you should use Tidio. One of the best free chatbot builders out there, Tidio combines Facebook Messenger, email, and website live chat in one place.

Best Chatbot Platform - Tidio

This chatbot builder offers advanced eCommerce business-oriented features that allow you to automate lead generation while providing 24/7 customer service. Tidio’s live chat app takes only 5 minutes to set up. With this software, your chatbot can talk to customers in real-time and provide excellent customer service anytime.

Tidio integrates seamlessly with third-party applications, making customer service as smooth as possible. Key features include:

  • Chatbot templates
  • Website visitor tracking
  • Detailed live chat analytics
  • Live chat apps for iOS and Android

The best chatbot app for small to medium businesses, Tidio is packed with features and supports third-party app integrations. You can use it for free. Or, you can pay for the features that you need to grow your business. The paid plan starts at $18 per month.

To know more about the advantages of using Tidio, get started on the free trial or the free forever plan today.

5. DialogFlow

DialogFlow is a natural language processing software that allows developers to build conversational chatbots. A chatbot builder developed by Google, DialogFlow is ideal to use by technical users and developers. If you don’t have programming experience, it will be challenging for you to use.

Best Chatbot Platform - DialogFlow

Though you can create the best chatbot for websites, messaging platforms, and more – it will not be as easy to manipulate as the other chatbot builders on our list. Only a skilled developer would appreciate these features that DialogFlow offers.

  • Agent Creation & Management
  • Cross-Platform Support
  • Small Talk
  • Fulfillment
  • Intents
  • Multi-Lingual Agent Support
  • Training
  • Entities
  • In-Line Code Editor
  • Integrations
  • Analytics

DialogFlow is an intuitive and straightforward chatbot builder that lets an experienced developer build chatbots in minutes and integrate them into Facebook Messenger, Twitter, Skype, and other platforms. It also gives access to other Google products and services.

If you encounter issues in using the bot builder, you can get assistance by filling out a support ticket online. Though phone and live chat options are not available, response time to the ticket you submitted is guaranteed.

DialogFlow pricing is computed based on the edition and the requests made every month. You can try it out for free for 90 days when you sign up to their website.

Wrapping it up

Chatbots can help you gain more sales and leads because they can interact with people visiting your website or Facebook page anytime. All you have to do is build them with the functionalities you need using any of the best chatbot platforms discussed in this article.

Interactive chatbots can engage with your customers in a more personalized way. They can also broadcast your marketing messages and provide customer service in real-time.

Be it the best free chatbot options or the premium bot builder with more advanced features, use our chatbot platform comparison to help you find the right one in less time.

You can also find great tools for making money fast online on our blog. Don’t hesitate to check them out!

Do you have other tools or topics that you’d like us to write about in our blog? Let us know in the comments below!

About Jeff Tay

About Jeff Tay

Jeff Tay is the founder of Freedomholic, a blog about making money online in order to achieve financial, time, and location freedom. He has more than 80,000 followers on social media, runs a digital marketing agency and trains people on how to start, grow, and scale a 6-figure agency.

The 4-Hour Agency

How I Started, Grew & Scaled a 6-Figure Agency

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